CUSTOMER STORY_

Neat

All 10 systems. Two markets.

Beauty and fragrance brand from New Zealand. Operating on the full Mountain Stone Method™ across two markets and seven product cohorts.

Program: Method™
Beauty & Fragrance
The Mountain Stone Method™
Black and white grid pattern with black dots at the intersections, forming a repeating checkered design.
THE BRAND

Healthy skin that ages well.

Neat is a beauty and fragrance brand from New Zealand. Their Spine, the governing premise for every product and decision, is healthy skin that ages well. The brand operates direct-to-consumer across two markets, with a portfolio spanning skincare, fragrance, and supplements built for long-term skin health.

ON THE METHOD

What's installed and operating.

Neat operates on the full Mountain Stone Method™.
Ten coordinated systems running continuously across the growth function.

The Meta System:

Core Scale + Testing + Manual Precision Retargeting across the product portfolio

The Google System:

Search and shopping intent capture

The Tiktok System:

Discovery demand creation for skincare and fragrance

The Klaviyo System:

Welcome, Abandoned, Post-Purchase, and Win-back flows + weekly campaigns

The Site System:

Conversion architecture across the product portfolio

The Operating Rhythm:

‍Weekly Monday Briefings, bi-weekly strategic calls, monthly business reviews, quarterly strategic planning

The Financial Architecture:

‍Per-product CAC ceilings across 7+ active product cohorts. CM3 stack referenced in every scaling call.

The Decision Architecture:

‍CPP-first decision matrix across all scaling, killing, and creative decisions

Method Intelligence™:

‍4+ years of accumulated Learning Log entries. Pattern recognition across multi-market expansion.

The Spine:

‍Healthy skin that ages well. Governs every channel and every brief.

What's Installed
What's Installed
THE NUMBERS

What compounded.

+52%

MER improvement under engagement

97%

YoY revenue growth, average

15x

Revenue growth, lifetime

2 Markets

NZ, AU

The Numbers
The Numbers
In Their Words

Abby Packer · Founder, Neat

"Finally our ads are generating results we hadn't achieved with other agencies ever. I can't thank Mountain Stone enough, and as a result they're now managing both of our business ad accounts and referring them to friends in business.

I was nervous engaging with an agency on the other side of the world, but right away got a good feeling about the crew at Mountain Stone and took a chance. I can honestly say it's the best chance I've taken in a while and it's paying off big time."

The Application_

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