CUSTOMER STORY_

Ricardo Beverly Hills

Premium category. Profitable scale.

Heritage travel and luggage brand from Beverly Hills. Operating on the Mountain Stone Method™ with margin discipline holding through revenue expansion.

Program: Method™
Travel + Luggage
The Mountain Stone Method™
Black and white grid pattern with black dots at the intersections, forming a repeating checkered design.
THE BRAND

Premium travel built to endure.

Ricardo Beverly Hills is a heritage luggage and travel brand. Their Spine, the governing premise for every product and decision, is premium travel built to endure. The brand operates direct-to-consumer with a portfolio spanning luggage, backpacks, and travel accessories built for long-haul use.

ON THE METHOD

What's installed and operating.

Neat operates on the full Mountain Stone Method™.
Ten coordinated systems running continuously across the growth function.

The Meta System:

Paid social acquisition optimized for margin contribution, not just volume.

The Google System:

Search and shopping intent capture, prioritizing high-LTV product categories.

The Klaviyo System:

Email and SMS lifecycle building long-term customer value across luggage categories.

The Site System:

Conversion architecture protecting brand equity while improving efficiency.

The Operating Rhythm:

Weekly briefings, bi-weekly strategic calls, monthly business reviews, quarterly strategic planning.

The Financial Architecture:

Per-product margin discipline. CM3 stack referenced in every scaling decision.

The Decision Architecture:

Profit-first decision matrix across all scaling, killing, and creative decisions.

Method Intelligence™:

Learning Log accumulating across product launches and channel testing. Pattern recognition sharpening with every cycle.

The Spine:

Premium travel built to endure. Governs every channel and every brief.

What's Installed
What's Installed
THE NUMBERS

What compounded.

+107%

DTC revenue growth

2x

PPC ROAS lift

54%

Margin improvement

3

Brands

The Numbers
The Numbers
In Their Words

Chance Roland · Director of Ecommerce, Ricardo Beverly Hills

The results of Mountain Stone's efforts are impressive. Our ROAS on our PPC efforts have more than doubled since we started working with them. This has allowed us to reinvest in our marketing efforts and expand our reach even further. Our DTC sales have also increased by 107% YTD, which is a testament to the effectiveness of their marketing strategies and the impact they have had on our business.

The Application_

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